Patient Access Tech

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry, and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding, and medical terminology preferred.
• Interpersonal skills necessary to effectively gather and exchange information in both oral and written communications with proper grammar, spelling, and punctuation.
• Proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Working Conditions

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like.
• Frequent potential exposure to illness through routine work environment within a patient care area.