Patient Access Tech

About the role

The Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems under the direction of the Patient Access Manager.

Responsibilities

• Greets, instructs, directs, and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process, including patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry, and billing inquiry functions.
• Works collaboratively with various departments on patient access-related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations, including those outside of the primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2–3 years of related work experience preferred.
• Minimum of six months of customer service experience required, preferably in a healthcare setting.
• Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred.
• Strong interpersonal skills for effective oral and written communication with proper grammar, spelling, and punctuation.
• Proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Increased security clearance required for roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

Working Conditions

• Normal office environment with minimal exposure to excessive noise, dust, or temperature variations.
• Frequent potential exposure to illness through routine work in a patient care area.