Patient Access Team Supervisor

About the role

Northwest Human Services is a non‑profit leader providing advocacy, quality healthcare, and social services in Marion and Polk counties since 1970. The organization delivers medical, dental, psychiatry, mental health, and wrap‑around services to uninsured individuals, families, the homeless, and migrant workers. The culture emphasizes equity, diverse perspectives, innovation, collaboration, and work‑life harmony.

Location: West Salem Clinic, 1233 Edgewater Street NW, Salem, OR 97304

Job Status: Non‑Exempt

Position Overview

The Patient Access Team Supervisor provides leadership and oversight for Patient Access staff, ensuring high‑quality service, operational efficiency, and achievement of departmental goals. The role includes staff supervision, training, performance monitoring, quality improvement initiatives, and partnership with Clinic Operations Managers to optimize workflows and enhance the patient experience.

Responsibilities

• Oversee daily patient access operations.
• Coordinate employee schedules and coverage.
• Supervise, coach, and develop a high‑performing Patient Access team.
• Train and mentor new employees.
• Monitor productivity, quality, and compliance metrics.
• Conduct audits and identify improvement opportunities.
• Help create efficient workflows that enhance the patient experience.

Qualifications

• Associate’s or Bachelor’s degree, or equivalent experience.
• Previous supervisory experience (required).
• Minimum two years of medical office experience.
• Experience with training and evaluating staff.
• Experience in a high‑volume call center or customer service environment (preferred).

Benefits

• Medical, dental, and vision insurance plans.
• Group life insurance.
• Short‑term and long‑term disability (100% employer‑paid).
• 403(b) retirement plan with 2% employer contribution and up to 3% employer match.
• Flexible Spending Account.
• PTO – 10 hours per month for full‑time positions (40 hrs/week), increasing up to 20 hours monthly with tenure.
• 7½ paid holidays plus 2 floating holidays for full‑time positions.
• Continuing education and training benefits.
• Employee Healthy Living Program – gym membership and smoking cessation support.

Schedule

Monday – Friday with rotating Saturdays.

Why Join Northwest Human Services?

Work matters at NWHS. Join a mission‑driven organization dedicated to improving the health and well‑being of underserved and resilient communities. Be part of a compassionate, forward‑thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.