Patient Access Supervisor

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

The Patient Access and Pre-Access Supervisor oversees daily operations of the patient access/pre-access team, ensuring efficient workflows, staff performance, and adherence to revenue cycle goals. Manages scheduling, monitors KPIs, and ensures compliance with regulatory and organizational standards. Provides coaching and performance feedback, resolves complex patient and operational issues, and partners with clients to optimize front-end processes. Plays a key role in overseeing onboarding, training, and continuous development of staff, while driving initiatives that improve patient satisfaction and operational efficiency. Provides comprehensive support for client needs and assumes additional duties aligned with business priorities.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff and monitors daily productivity.
• Communicates with staff and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary (daily, weekly, monthly, quarterly, annually, or as requested).
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
• Participates in on-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, provides administrative and educational guidance to staff via telephone. May be required to fill in for call-offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathers statistical information of assigned areas. Works in the department as needed in designated areas.
• Assists with staff evaluations. Maintains time/attendance system.
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.

Requirements

• 2 Year/Associate degree or 4 year/Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Certified Healthcare Access Management (CHAM) or Certified Revenue Cycle Representative (CRCR)

Skills

• Ability to lead/direct others; high degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean into process and technological improvements, including exploration, experimentation, and application of AI

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Associate Benefits – Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs
• Culture rooted in collaboration, growth, and innovation
• Professional development with relevant certifications and tuition reimbursement
• Quarterly and annual incentive programs for recognition

Pay

The starting salary for this position is $47,400.00 annually; final compensation will be based on experience.

About Ensemble

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025)
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019-2024)
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022-2023)
• Energage Top Workplaces USA (2022-2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023-2024)

Ensemble’s O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.