Patient Access Supervisor

About the role

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
• Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Direct reports: Rep, PA I‑IV.

Requirements

• High School Diploma or equivalent.
• College degree preferred.
• 2‑ or 4‑year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in a medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in a supervisory or lead role preferred.

Knowledge, Skills, and Abilities

• Excellent interpersonal and organizational skills.
• Demonstrated leadership abilities.
• Thorough knowledge of computer systems in Health Care Information System.
• Clear understanding of Revenue Cycle Management and Regulatory Agencies.
• Ability to receive and express detailed information through oral and written communications.
• Must obtain and provide confirmation of required vaccinations and screenings (e.g., COVID‑19, influenza) prior to employment, as permitted by law.

Work Environment

Hospital work environment; must be able to work in a sitting position.

Must be available to work hours and days as needed based on departmental/system demands and be on‑call as needed.

About Conifer Health

As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than