Patient Access Supervisor

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Keep all substantive info. We need to parse the job posting. Content: Job Summary: "Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts." Essential Duties And Responsibilities Include the following. Others may be assigned. List of duties: - Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. - Provides assistance in managing escalated issues as needed. - Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics. - Maintains positive customer service at all times, assisting staff in resolving issues. - Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines. - Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned. - Perform all Patient Access functions as needed. - Acts as part of the management team to ensure that the group is meeting all operational goals. Supervisory Responsibilities: This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct Reports (titles) - Rep, PA I-IV Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. List: - Excellent interpersonal and organizational skills - Demonstrated leadership abilities - Thorough knowledge of computer systems in Health Care Information System - Clear understanding of Revenue Cycle Management and Regulatory Agencies required - Ability to receive and express detailed information through oral and written communications. - Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. Education / Experience: Include minimum education, technical training, and/or experience required to perform the job. - High School Diploma or equivalent. - College degree preferred. - 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred - 4 plus years experience in medical facility, health insurance, or related area - 5 plus years experience in Patient Access preferred - 2 plus years in supervisory or lead role preferred Physical Demands: Must be able to work in sitting position. Work Environment: Hospital Work Environment Other: Must be available to work hours and days as needed based on departmental/system demands; Must be “on-call” as needed Then a paragraph about Conifer Health etc. That's basically company description, maybe part of About the role? Could be considered "About the role" or "Company Overview". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections we have content for. We have: - About the role: could be the Job Summary and maybe company description. The Job Summary is a short paragraph. Also the "Other" about availability could be schedule? Actually schedule: "Must be available to work hours and days as needed based on departmental/system demands; Must be “on-call” as needed". That's schedule info. - Responsibilities: the list of duties and supervisory responsibilities. - Requirements: maybe Education/Experience and Knowledge, Skills, Abilities? The instruction separates Requirements, Qualifications, Skills. We need to map. We have Knowledge, Skills, Abilities list (skills). Education/Experience could be Qualifications. We have no explicit Benefits, Pay info. So we should not include Benefits, Pay sections because they are not present (no specific content). We should not create them with placeholder. Thus sections we can include: About the role, Responsibilities, Qualifications (Education/Experience), Skills (Knowledge, Skills, Abilities), Schedule (availability/on-call). Possibly also "Requirements" but we might combine Education/Experience as Qualifications. The instruction says use headings for those specific names; we can decide to include Qualifications and Skills. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all bullet points exactly as given (maybe rephrase slightly but preserve meaning). We must not duplicate lines. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

About the role

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

But note: The company description includes "competitive benefits package" which is a benefit mention but not specific. However we are not to create Benefits section unless specific. It's okay to keep in About the role. We must not include duplicated lines: The EEO statement appears twice; we should remove it entirely. Also navigation/legal etc removed. We need to include Supervisory Responsibilities as part of Responsibilities. Thus Responsibilities section will have a

with list items. We need to include Direct Reports (titles) - Rep, PA I-IV maybe as a list item. We'll produce:

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.
• Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.
• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Direct Reports (titles) - Rep, PA I-IV
Now Qualifications (Education/Experience):

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred
Skills (Knowledge, Skills, Abilities):

Skills

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
Schedule:

Schedule

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed
We might also include Physical Demands and Work Environment as maybe a section? Not in the prescribed headings list. Could be omitted or maybe put under About the role? But we should preserve all substantive information. The instruction says use headings for those specific sections; but we can also add other headings if needed? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive list. It says "include a section ONLY when the posting has real, specific content for it". It doesn't forbid other headings, but to be safe we could include Physical Demands and Work Environment as separate sections with appropriate headings (maybe "Physical Demands" and "Work Environment") but they are not in the examples. However the instruction says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. implies those are examples, not exhaustive. So we can add other headings if needed. We have Physical Demands: "Must be able to work in sitting position." That's specific. Work Environment: "Hospital Work Environment". Also "Other Must be available to work hours and days as needed based on departmental/system demandsMust be “on-call” as needed" we already used for schedule. We could add Physical Demands and Work Environment sections. But we already have Schedule covering availability. The "Other" line duplicates schedule; we already captured. Thus we can add:

Physical Demands

Must be able to work in sitting position.

Work Environment

Hospital Work Environment

We need to ensure we don't duplicate content. Now check for any other substantive info: The job summary already captured. The "Essential Duties And Responsibilities Include the following. Others may be assigned." is intro; we covered duties. The "Supervisory Responsibilities This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws." we included as a bullet. The "Direct Reports (titles) - Rep, PA I-IV" included. The "Knowledge, Skills, Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's intro; we covered the bullet list. The "Education / Experience Include minimum education, technical training, and/or experience required to perform the job." intro; we covered bullet list.