Patient Access Supervisor - Allegheny Valley Hospital (rotational shift)

Essential Responsibilities

• Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions.
• Independently suggests new approaches for performance enhancement and improved productivity.
• Identifies, quantifies and monitors account detail or workflow processes for barriers. Makes process improvements or initiates courses of action for problem resolution.
• Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. Addresses team barriers, process flow or productivity issues.
• Completes employee performance evaluations, monitors attendance and provides disciplinary action as necessary.
• Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately. Provides formal feedback on project results to management.
• Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership. Provides formal updates and closure.
• Performs scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order. Trains and leads team members.
• Delivers a positive patient experience in all encounters. Performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships.
• Resolves patient issues in a concise and informative manner.

Qualifications

• Minimum BA/BS degree or equivalent work experience in a multi-physician medical practice or facility billing/business office specifically related to revenue cycle management, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• 3-5 years' experience in a multi-physician medical practice or facility billing/business office specifically related to revenue cycle management (including staff supervision).
• Experience operating PC and using software applications.
• Prior call center experience preferred.