Patient Access Specialists (Remote - Must reside in IL, IN, IA, or WI)

The user wants me to reformat a job posting into clean, well-structured semantic HTML. I need to follow the rules: 1. Use

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule) 2. Use

• for lists of duties/requirements/benefits, and

  for prose 3. Do NOT repeat the job title as a heading (page already shows it) 4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") 8. Never create Pay/Schedule/Benefits sections unless the posting actually states them 9. Prefer a few substantive sections over many thin ones 10. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting content: The posting has: - Introductory paragraph about Northwestern Medicine - Job Description paragraph - Hours: 9:30am-6pm Monday-Friday (this is schedule info) - Responsibilities section with many bullet points - Communication and Collaboration section - Technology section - Efficiency, Process Improvement, and Business Growth section - Qualifications Required section - Preferred section - Additional Information (EEO, background check, AI disclosure) - Benefits section with link I need to structure this into appropriate sections. The rules say to use specific heading names: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Looking at the content: - "About the role" could cover the introductory paragraph and job description - "Schedule" is explicitly given: 9:30am-6pm Monday-Friday - "Responsibilities" covers the responsibilities, communication, technology, efficiency sections - "Qualifications" covers required and preferred qualifications - "Benefits" is mentioned with a link I should not include Pay section since no pay info is given. I should not include Skills as separate section since skills are embedded in qualifications. I need to remove boilerplate: EEO statement, background check details, AI disclosure, benefits eligibility details, sign-on bonus details. But the benefits link is substantive. The user said: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So I should remove the EEO, background check, AI disclosure, and detailed benefits eligibility text. But keep the benefits mention with link. Also, "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." There's no job ID in this posting. Now, structure: 1. About the role: introductory paragraph + job description paragraph 2. Schedule: hours 3. Responsibilities: combine all responsibility sections (Responsibilities, Communication and Collaboration, Technology, Efficiency, Process Improvement, and Business Growth) into one list? Or keep subsections? The rules say use

  for section headings like Responsibilities. It doesn't forbid subsections, but says "Prefer a few substantive sections over many thin ones." So maybe combine all duties into one Responsibilities section with a single list. But the posting has categorized responsibilities. I could keep them as separate lists under the same heading, or use subheadings? The rules only mention

  for section headings, not subheadings. I think I should use

  for main sections only. For sub-categories, I could use or just include in list items. But the example headings given: "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". So Responsibilities is one section. I'll put all responsibility items under one

  maybe grouped with labels? But the rule says use
  • for any list of duties. I think I can have multiple
    under the same heading, each with a label. But to keep semantic, maybe use

    ? Not allowed. The instruction: "use

    for section headings". It doesn't say I cannot use other headings, but says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That implies those are the only headings to use. So I should not create additional headings. I'll combine all responsibilities into one list, but that would be huge. Alternatively, I can use

    for prose describing categories, then lists. But the rule says use

    • for any list of duties/requirements/benefits, and

      for prose. So I can have prose introducing each category, then a list. Let me plan:

      About the role

      At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

      The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

      Schedule

      9:30am-6pm Monday-Friday

      Responsibilities

      Core duties:

      • Consistently practices Patients First philosophy and adheres to high standards of customer service, including setting an example to peers and fostering a team atmosphere.
      • Responds to questions and concerns; forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
      • Maintains patient confidentiality per HIPAA regulations.
      • Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
      • Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
      • Correctly identifies and collects patient demographic information in accordance with organization standards.
      • Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
      • Reaches out to patients to schedule an appointment as defined.
      • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
      • Informs patients of any issues with securing the financial account for their encounter.
      • Completes out-of-pocket estimations as requested by patients.
      • Provides training and education as needed.
      • Manages work schedule efficiently, completing tasks and assignments on time.
      • Completes other duties assigned by manager.
      • Cross-training between various departments will take place to ensure coverage.
      • Participates in Quality Assurance reviews to ensure integrity of patient data information.
      • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
      • Utilizes department and hospital policies and procedures to complete assigned tasks.
      • Adheres to all department policies and compliance requirements.
      • Avoids putting patient in financial or safety risk.

      Communication and Collaboration:

      • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
      • Collects authorization numbers in appropriate systems as applicable.
      • Provides professional and constructive environment for communication across units/departments and resolves operational issues.
      • May attend intra/interdepartmental meetings which involve walking within NM Campus.
      • Communicates customer satisfaction issues to appropriate individuals.
      • Demonstrates teamwork by helping co-workers within and across departments.
      • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
      • Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
      • Accommodates all levels of communication ability.

      Technology:

      • Utilizes multiple online order retrieval systems to verify or print the patients order.
      • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
      • Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
      • Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
      • Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
      • Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

      Efficiency, Process Improvement, and Business Growth:

      • Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
      • Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
      • Understands departmental and individual quality metrics.
      • Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
      • Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
      • Participates in departmental quality improvement activities.
      • Provides ideas and suggestions for process improvements within the department.
      • Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
      • Adjusts processes as needed to meet standards.
      • Uses organizational and unit/department resources efficiently.
      • Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
      • Understands that schedule may change to reflect shifting business needs.
      • Evolves and learns as healthcare policies change.

      Qualifications

      Required:

      • High School diploma or equivalent.
      • 2-3 years customer service or medical office experience.
      • Excellent interpersonal, verbal, and written communication skills.
      • Proficiency in computer data-entry/typing.
      • Excellent verbal and written communication skills.
      • Ability to read, write, and communicate effectively in English.
      • Basic Computer Skills.
      • Ability to type 40 wpm.
      • Ability to multi-task.
      • Customer service oriented.
      • Excellent organizational, time management, analytical, and problem solving skills.

      Preferred:

      • Additional education.
      • Additional language skills.
      • Healthcare finance and/or healthcare insurance experience.
      • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.