Patient Access Specialist - Registration - Full-Time Days - Sheridan, MI

Location: 301 N. Main St., Sheridan, MI 48884 (serving Montcalm County and surrounding communities)

Full-time, day shift with rotating weekends and holidays as needed.

About the role

Sheridan Community Hospital is seeking a Patient Access Specialist to join our front-line registration team. In this role, you are more than registration—you are the first interaction patients have with our hospital, ensuring a positive, welcoming experience while supporting efficient access to care.

• Ensure accurate and timely patient registration
• Verify insurance to prevent billing delays
• Support smooth patient flow across departments
• Deliver compassionate service from the very first interaction

Responsibilities

• Greet patients in person and by phone with professionalism and compassion
• Answer multi-line phones and direct calls appropriately
• Register patients accurately in the electronic health record (EHR)
• Verify insurance eligibility and benefits
• Collect payments and explain financial responsibilities
• Maintain patient confidentiality and follow HIPAA regulations
• Assist with registration for Emergency, Outpatient, Lab, Imaging, and other services
• Distribute and process required forms and documentation
• Provide directions and support to patients and visitors
• Maintain accurate and complete patient records
• Participate in quality improvement and patient safety initiatives

Requirements

• High school diploma or equivalent required
• Previous customer service experience required
• Healthcare or clinical experience preferred
• Strong communication and interpersonal skills
• Working knowledge of medical terminology preferred
• Ability to learn and navigate EHR systems
• Strong computer skills (Excel, Word, Outlook)
• Typing proficiency (minimum 50 WPM and high accuracy)
• Detail-oriented, dependable, and adaptable
• Ability to work in a fast-paced, patient-facing environment

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance (multiple plan options)
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• 401(k) with employer match
• Tuition/Continuing Education Reimbursement
• Employee Health Hospital Discount