Patient Access Specialist - Radiation Oncology

About the role

Inova 8095 - Fairfax East is seeking a Patient Access Specialist - Radiation Oncology for new patients. This position is full-time; hybrid; Monday-Friday, 8:00 am-4:30 pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Responsibilities

• Accurately enters new patient information into the Epic questionnaire such as intake date, insurance status, demographics, referring provider, consultation appointments, internal/external referral source, family history, smoking history and other pertinent information.
• Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
• Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
• Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
• Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
• May perform additional duties as assigned.

Requirements

• Education: Associate's degree in related field (or relevant experience in lieu of degree equivalent to 2 years).
• Experience: 3 years of relevant experience within a customer service or office setting.
• Certification: Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.

Qualifications

• Experience: Prior/recent working experience at Inova Cancer Center
• Other: Compassionate, patient-centered communication; Comfortable working in a high-touch, patient-facing environment; Must be able to work onsite

Skills

• Strong interpersonal skills with the ability to build rapport and provide a positive patient experience
• Highly organized with strong attention to detail

Benefits

• Medical, dental and vision coverage
• Robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day
• Tuition and Student Loan Assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental Health Support: 25 mental health coaching or therapy sessions per person, per year, at no cost (for team members, spouses/partners, and children)
• Work/Life Balance: paid time off and paid parental leave

Schedule

Full-time; hybrid; Monday‑Friday, 8:00 am‑4:30 pm