Patient Access Specialist - PT Days

Description

Welcome to Holy Name, a medical center committed to medical excellence and the holistic care of patients. Founded nearly 100 years ago, Holy Name is New Jersey's only independent Catholic health system, encompassing a 361-bed acute care hospital, a renowned cancer center, a fitness center, a hospice, a nursing school, and a physician network.

A Brief Overview

Responsible for the complete and accurate registration of all patients in an orderly, expeditious, and pleasant manner.

What You Will Do

• Counsels and gathers general demographic, insurance, and health information from patients and/or families.
• Obtains accurate insurance information from patients and/or families.
• Explains and obtains necessary signatures from patients on the appropriate releases and consent forms in a timely manner.
• Demonstrates a thorough knowledge of registration procedures and policies.
• Obtains Advance Directive information from the patient and provides an informational package to those who request additional information.
• Has an understanding of computer terminals and printers to perform daily functions.
• Demonstrates good phone and interview skills.
• Performs all duties as requested by management team.
• Exhibits good organizational, time management, and teamwork skills that contribute to the operations efficiency.
• Prioritizes and organizes work assignments and adjusts priorities based on changing situations.
• Verifies all demographic/financial information for the patient during the registration process with supporting documents and documents the record.
• Follows up with patients in a timely and personable manner if any information is found incorrect or incomplete.
• Replies to inquiries from patients, visitors, and other parties looking for information clearly and in a timely manner.
• Collects patient financial responsibilities when applicable (e.g., co-pay, deductible, co-insurance, and self-pay rates).
• Welcomes all new and recurring patients or relatives in a courteous and prompt manner.
• Prepares ID bracelets, verifies information prior to placing armbands on the patient.
• Responsible for going to lunch at the assigned time and communicating with management when experiencing delays.
• Must communicate with nurses/doctors when applicable in a professional manner and maintain professionalism while on hospital grounds.
• Answers telephone and other incoming communications in a timely and customer-service-oriented manner.
• Works the Passport RQA work list for corrections to registration errors within 2 days from registration date.
• Verifies medical necessity in accordance with Centers for Medicare and Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.
• Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within Document Imaging.

Education Qualifications

A high school diploma or equivalent is required.

Required Experience Qualifications

• Experience with computerized data entry is required.

Required Knowledge, Skills, and Abilities

• Ability to work independently.
• Knowledge of medical terminology, requires good communication skills and telephone technique.
• Must be able to work well under pressure.

Benefits

• Comprehensive benefits package including low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care.
• Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.
• Final base compensation is determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and/or experience.
• We believe in pay equity and consider internal equity of our current team members as part of any final offer.

Pay Range

$20.00/hour - $23.00/hour

About the Role

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members.

Schedule

Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life.

Qualifications

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being.

Skills

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being.

Benefits

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being.

Pay Range

$20.00/hour - $23.00/hour

Equal Opportunity Employer

Holy Name is an Equal Opportunity Employer.