Patient Access Specialist - PRN

About the role

The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.

Responsibilities

• Greet and assist patients both in-person and over the phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills along with active listening.
• Manage patient flow.
• Collect necessary paperwork and coordinate with various departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

Requirements

• 1-2 years of Medical Insurance verification experience required.
• 2-3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association is required within sixty (60) days from start date.
• High School Diploma or GED required.
• Experience with MS Office, EMR/EPM systems.
• MUST be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.
• MUST be legally authorized to work in the United States.

Benefits

Competitive pay
Comprehensive health benefits (medical, dental, vision)
Opportunities for career growth and continuing education (tuition reimbursement)
Generous paid time off and flexible scheduling
A supportive, collaborative, and positive work culture
Free Emergency Care at any of our Complete Care locations

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.

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