Patient Access Specialist - Part Time

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This is an entry-level, part-time, onsite role at Ardent - UT Health Pittsburg in Pittsburg, TX. The Patient Access Specialist performs admitting duties for all patients, ensuring compliance with organizational mission, goals, and regulatory requirements while delivering excellent customer service.

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits
• Career advancement opportunities

Responsibilities

• Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and process physician orders.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls with excellent customer service.
• Adhere to point-of-service collection goals and utilize quality auditing/reporting systems to correct accounts.
• Conduct audits of accounts to ensure accuracy, timeliness, and compliance with audit standards.
• Pre-register patient accounts, including inbound/outbound calls to obtain demographic, insurance, and financial information.
• Collect point-of-service payments and past-due balances, including setting up payment plans.
• Explain and obtain signatures for general consent for treatment forms and other patient education documents (e.g., Important Message from Medicare, MOON form, ABN).
• Review insurance eligibility responses and enter benefit data to support billing processes and clean claim rates.
• Screen for medical necessity using Advanced Beneficiary Notice (ABN) software and distribute forms as appropriate.

Requirements

• High School Diploma or GED (required).
• CRCR certification (required within 9 months of hire; company-paid).
• 1+ years of customer service experience.
• Inquisitive mindset with openness to innovation, including AI-driven process improvements.

Pay

$17.00 - $18.15/hour, based on experience.

Benefits

• Comprehensive healthcare, time off, retirement, and well-being programs.
• Professional certification (company-paid) and tuition reimbursement.
• Quarterly and annual incentive programs for high performers.
• Collaborative culture with a focus on growth, innovation, and recognition.

About Ensemble

Ensemble is an award-winning company recognized for excellence in revenue cycle management and workplace culture:

• Five-time winner of “Best in KLAS” (2020–2022, 2024–2025).
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021–2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019–2024).
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards (2020, 2022–2023).
• Energage Top Workplaces USA (2022–2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023–2024).

Ensemble is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.