Patient Access Specialist- Part Time

About the role

Serves as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge, and authorization process. Greets, screens, and checks in patients, families, vendors, and visitors in a professional manner while working to exceed customer service expectations.

Responsibilities

• Provides excellent customer service to individuals presenting for clinic care, surgery, admissions, or in need of direction by assisting with admitting, registration/check-in, collections, or other needs.
• Maintains excellent communication and positive rapport with all internal and external contacts, documenting pertinent discussions and details in applicable systems.
• Obtains and communicates accurate benefit information, eligibility, pre-determination/pre-authorization, and patient liabilities per insurance company requirements.
• Follows established protocols for verification and collection of pertinent demographics.
• Communicates with Medical Unit Manager or Director to determine bed assignment and resource availability at time of admission.
• Communicates arrival of surgical patients following registration or admission and provides transport assistance as needed.
• Monitors patient care waiting areas to ensure a clean, safe, and comfortable environment.
• Processes incoming calls to aid in services such as scheduling, pre-registration, pharmacy refills, referral requests, and financial counseling queries.
• Assists in coordinating and scheduling interpretive services as needed.
• Responsible for opening and closing clinic/admission locations, ensuring security systems are utilized as directed.
• Collects co-payment and payment on account at time of service and prepares daily bank deposits following payment and cash controls.
• Communicates in a positive and professional manner with patients/guarantors on scheduling, registration, authorization, or financial issues, including assisting with Financial Assistance applications or referrals.
• Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) certification within 120 days of transfer or hire required.

Preferred Qualifications

• Minimum of 3 years’ experience working in a clinic and/or hospital setting preferred.
• Knowledge of Explanation of Benefits (EOB) preferred.

Skills

• Ability to apply knowledge of electronic medical records, charts, and medical terminology.
• Knowledge of insurance terms, reimbursement procedures, rates, and policies related to medical terminology.
• Ability to maintain petty cash funds, make change, and process credit cards.
• Attention to detail and ability to follow established standards and procedures.
• Knowledge of Explanation of Benefits (EOB), CPT, HCPC, and Diagnosis Codes.
• Excellent verbal and written communication skills to interact effectively with physicians, clinicians, patients, and families.
• Knowledge of telephone etiquette.
• Ability to handle multiple tasks simultaneously.

Schedule

Monday–Friday, 11:00 AM–5:00 PM

Benefits

• Reduced to no-cost visits for services performed by a Boys Town provider at a Boys Town location for employees and dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits to an in-network provider.
• Generous match on 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from experts and professional development opportunities.

Work Environment

Position is relatively sedentary in a normal office administrative environment involving minimal exposure to physical risks. Uses office equipment such as a computer/laptop, monitor, keyboard, and a general workstation setup.