Patient Access Specialist II | Patient Access | Full-Time | Days

Responsibilities

• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Collaborates with healthcare providers and billing departments to maintain accurate account information.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and educates patients on available financial resources.
• Maintains thorough documentation of all interactions and arrangements.
• Marks outstanding balances and monitors them regularly.

Qualifications

• Education: High school diploma or equivalent required. College degree or related coursework preferred.
• Experience: 3+ years of experience in patient financial counseling or account management.
• Expertise: In insurance verification and explaining patient benefits.
• Skills: Strong interpersonal and communication skills.
• Knowledge: Understanding of healthcare billing regulations and patient privacy standards.