Patient Access Specialist I - Site Based (Burnsville Clinic)

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Include only sections with real specific content. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info. Let's parse the posting: - Role: Patient Access Specialist, full-time (1.0 FTE or 40 hrs/week) based at Burnsville Outpatient Clinic location. - Schedule: Monday-Friday 9:00am-5:30pm. First 4-6 weeks schedule Monday-Friday 8:00am-4:30pm for onboarding & training. - This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings Promotes and maintains excellent and positive patient and family experience as the first impression of the organization. - Patient Check-In: Primary point of contact for patients and families arriving to Gillette clinics. Obtains, updates and verifies all patient demographic and financial information. Obtains required signatures on consent and other intake forms. - Appointment Scheduling: Schedules appointments across all medical specialties and integrative care services timely, efficiently, and in alignment with the patient’s unique needs and care plan. - Patient Experience: Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience. - Patient Engagement: Promotes and enrolls patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase ways in which families can engage with their care. Thoroughly explains functionalities available. - Benefits & Compensation: The hourly wage for this opportunity is $21.00/hour to $30.27/hour, with a median wage of $25.22/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for 0.5 FTE and above. - Primary Job Responsibilities: list bullet points: - Greets patients and families upon arrival to check-in area - Provides quality, complete and timely registration and check-in of patients while accurately obtaining and updating patient demographic and insurance information - Knowledge of insurance plans to verify insurance coverage and eligibility - Obtains signatures on required consent forms - Consults with clinical teams as needed to resolve patient needs - Completion of a wide variety of administrative tasks - Connects patient and families with on-site amenities and assists in clinic navigation for an optimal patient experience - Consistently promotes the MyGillette patient portal - Support for all inpatient admission and registration needs (Burnsville Clinic Only) - Qualifications Required: High School Diploma/GED, 1 year experience with customer service, administrative, or healthcare setting - Preferred: Advanced education (Associate or Bachelor’s) - Knowledge, Skills And Abilities: Advanced education (Associates or Bachelors Degree), Knowledge & understanding of medical terminology, Knowledge & understanding of commercial insurance carriers and standard insurance forms, Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook), Demonstrated strength in customer service, organization, attention to detail and the ability to work independently, Demonstrated strong teamwork skills, Demonstrated ability to multi-task and respond quickly/reprioritize changing needs - Culture statements: At Gillette Children’s, we foster a culture... (maybe we can include as About the role? But we need to avoid boilerplate? It's not EEO but it's culture description. Might be considered substantive? It's not required but we can include under About the role. However we must not include EEO/equal-opportunity boilerplate. The culture paragraph is not EEO; it's about values. Could be included. - Then there is a paragraph about Gillette Children's being a global beacon... That's also descriptive but maybe not needed. It's somewhat boilerplate but not EEO. Might be okay to include under About the role. - Then there is a line about E-Verify etc. That's legal boilerplate; should be removed. - Also there is a link to careers and e-verify; remove. Thus we need sections: About the role (maybe includes description of role, location, schedule, mission). Responsibilities (list). Requirements (maybe includes qualifications required). Qualifications (maybe includes preferred and knowledge/skills). Skills (maybe separate). Benefits (list). Pay (hourly wage). Schedule (maybe separate). However we should avoid too many thin sections; combine where appropriate. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state Pay (hourly wage) and Benefits (list) and Schedule (specific times). So we can include those sections. We need to preserve all substantive information; do not invent or summarize away detail. Thus we need to include: - About the role: includes description: full-time role, location, schedule (maybe schedule separate), mission statement, patient experience, etc. Could include the initial paragraph about providing exceptional patient experience etc. - Responsibilities: list of Primary Job Responsibilities bullet points. - Requirements: Required qualifications (HS diploma/GED, 1 year experience). Possibly also include preferred? Might be separate. - Qualifications: Preferred advanced education, knowledge/skills abilities list. - Skills: maybe combine with Qualifications? But we have Knowledge, Skills And Abilities section; we could treat that as Skills. - Benefits: list: retirement savings match, tuition and certification reimbursement, paid time off, health and wellness benefits for 0.5 FTE and above. - Pay: hourly wage range $21.00-$30.27/hour, median $25.22/hour, note dependent on factors. - Schedule: Monday-Friday 9:00am-5:30pm; first 4-6 weeks Monday-Friday 8:00am-4:30pm for onboarding & training. We also need to include location: Burnsville Outpatient Clinic location. We need to avoid duplication: The initial description includes schedule? It mentions schedule later. We'll keep schedule separate. We must not include boilerplate like EEO, E-Verify, links. Now produce HTML fragment. Structure:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Requirements

  • High School Diploma/GED
  • 1 year experience with customer service, administrative, or healthcare setting

  Qualifications

  Preferred:

  • Advanced education (Associate or Bachelor’s)

  Skills

  • Advanced education (Associates or Bachelors Degree)
  • Knowledge & understanding of medical terminology
  • Knowledge & understanding of commercial insurance carriers and standard insurance forms
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
  But note that "Advanced education (Associates or Bachelors Degree)" appears both in Preferred and Skills; we might duplicate. Could combine but we need to preserve all info; duplication is okay but maybe we should avoid repeating same bullet. However the posting lists "Preferred Advanced education (Associate or Bachelor’s)" and then under Knowledge, Skills And Abilities includes "Advanced education (Associates or Bachelors Degree)". It's essentially same. We could keep it once under Skills and mention preferred in a note. But to preserve all, we could keep both but maybe it's redundant. I'd rather keep it once under Skills and note that preferred education is Associate/Bachelor's. However the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we combine, we are not losing info; we are just not duplicating. That's fine. Thus we can have:

  Qualifications

  Preferred: Advanced education (Associate or Bachelor’s)

  Skills

  • Knowledge & understanding of medical terminology
  • Knowledge & understanding of commercial insurance carriers and standard insurance forms
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
  But we lost the "Advanced education (Associates or Bachelors Degree)" as a skill; but we already mentioned it as preferred. That's okay. Now Benefits:

  Benefits

  • Retirement savings match
  • Tuition and certification reimbursement
  • Paid time off
  • Health and wellness benefits for 0.5 FTE and above
  Pay:

  Pay

  The hourly wage for this opportunity is $21.00/hour to $30.27/hour, with a median wage of $25.22/hour. Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity.

  Schedule:

  Schedule

  Monday - Friday, 9:00am-5:30pm. The schedule for the first 4-6 weeks is Monday-Friday, 8:00am-4:30pm for onboarding & training.

  Now About the role: We need to include location, full-time, mission, patient experience description. Let's craft:

  The Patient Access Specialist is a full-time role (1.0 FTE or 40 hours/week) based out of the Burnsville Outpatient Clinic location. This site-based position provides exceptional patient experience and access for patients and families within Gillette clinic settings, promoting and maintaining excellent and positive patient and family experience as the first impression of the organization.

  We could also include the bullet points about Patient Check-In, Appointment Scheduling, Patient Experience, Patient Engagement as part of About the role or Responsibilities? Those are more like duties; they could be part of Responsibilities. But we already have Responsibilities list from Primary Job Responsibilities. Those bullet points are more specific tasks. The earlier paragraphs about Patient Check-In etc are also duties but more descriptive. To avoid duplication, we could incorporate them into Responsibilities as well. However the instruction: "Preserve ALL substantive information". If we omit those descriptive paragraphs, we lose info. So we need to include them somewhere. Could include them under About the role as a summary of duties, or we could add another section like "Key Functions". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put the descriptive duties under About the role or Responsibilities. Since Responsibilities already has a list, we could add those descriptive paragraphs as prose under Responsibilities before the list, or we could incorporate them into the list items. Better to add a

  under Responsibilities summarizing those functions, then the

  list. Thus Responsibilities section