Patient Access Specialist I
About the role
The Patient Access Specialist position at Nemours is responsible for greeting patients in accordance with Nemours Standards of Behavior, performing registration and check-in/check-out functions, updating demographics, insurance verification, and PCP authorization/referral information as required. Duties also include collecting copays/balances at the point of service, attending daily huddles, and providing exceptional customer service.
Responsibilities
- Greet patients in accordance with Nemours Standards of Behavior
- Perform registration and check-in/check-out functions
- Update demographics, insurance verification, and PCP authorization/referral information as required
- Collect copays, coinsurance, and self-pay amounts due for services rendered
- Attend daily huddles
- Process encounters via the registration and check-out work queue daily
- Schedule follow-up appointments as instructed
- Provide exceptional customer service to patients/families
- Ensure all annual mandatory forms are complete, accurate, updated, and on file in accordance with NCSC policies
- Verify that cash analysis and receipts balance according to end-of-day business processing standards
- Process encounters via the registration and check-out work queue daily
- Attend daily huddles
- Confirm and reschedule appointments as needed
- Perform other duties as assigned by supervisor or manager
Qualifications
- High School Diploma required
- Customer Service Experience
- One year Medical Office experience
Benefits
Nemours offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found on the company website.
Pay
Details regarding pay will be provided upon interview or during the hiring process.
Schedule
The schedule for this position will be discussed during the interview process or as part of the hiring decision.
About Us
Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.