Patient Access Specialist I

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Shift: Day (Monday–Friday, 7:30 AM–4:00 PM)

Responsibilities

• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Performs cashiering functions, such as daily batching and cash reconciliation, with accuracy.
• Uses utmost caution to ensure authorizations and pre-certifications are correct to avoid rejections and/or denials.
• Maintains current and thorough knowledge of online eligibility and pre-certification tools.
• Achieves productivity standards by monitoring patient tracking boards to proactively identify patients requiring registration.
• Reviews all collection reports timely as assigned by leadership.
• Meets or exceeds upfront collection standard goals to protect the financial standing of AdventHealth.
• Creates accurate good faith estimates to maximize up-front cash collections and adds collection documentation where required.
• Properly identifies patients, ensures armband accuracy, inputs demographic information, and secures required forms.
• Facilitates timely discharge and maximizes reimbursement.
• Works patient accounts regarding insurance identification, selection, and required protocols.
• Registers patients for services, ensuring accuracy and compliance with regulatory policies.
• Other duties as assigned.

Requirements

• Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computers, facsimiles, copiers, and scanners
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively in English, both verbally and in written form
• Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
• Ability to follow complex instructions and procedures, with a close attention to detail
• Knowledge of computer programs, such as Cerner
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• 1+ years of customer service experience [Required]
• Prior collections experience [Preferred]

Qualifications

• Associate degree [Preferred]
• Field of Study in Health Services Administration or other related medical or business field [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]

Pay

$16.63 - $26.60 per hour

Location

601 E Rollins St, Orlando, Florida 32803

Physical Requirements

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. View physical requirements.