Patient Access Specialist I

Emp Status: Per Diem Part time

Work Shift: Variable (United States of America)

About the role

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and customers
• Prioritize and designate patient flow
• Verify insurance and obtain benefits
• Confirming all radiology services have been authorized prior to visits/communicating results with patients
• Triage phone calls and schedule appointments
• Respond to patient, visitor, and customer inquiries
• Obtain patient demographics, personal information, and medical history by interviewing patients
• Collect payments
• Performs other related duties incidental to the work described herein
• Screen patients for COVID safety precautions
• Communication with leadership regarding closing shift precautions
• Position is based in White Plains, however, employee may need to travel to other HSS sites
• Cross coverage with other departments

Requirements

• Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
• Two years in a healthcare or related customer service field

Desired Qualifications

• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Hired for evenings and weekends, but must be flexible for morning coverage