Patient Access Specialist I

Responsibilities

• Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system
• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards
• Interview patients and/or their representatives to gather and accurately enter demographic information
• Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans
• Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status
• Collect co-payments and other patient financial obligations at the time of service
• Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery
• Schedule appointments, follow-up tests, procedures, and transcribe physician orders
• Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures
• Support chart preparation, bed planning, and other patient access functions as appropriate
• Makes bed board assignments based on patient preference, condition, and diagnosis, as required

Requirements

• Excellent verbal and written communication skills
• Strong customer service orientation
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry
• Effective communicator with all levels of staff, patients and customers
• Ability to respond positively to fluctuations in patient flow
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume
• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 0-1 years in a healthcare or related customer service field

Qualifications

• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Ability to add, subtract, multiply, divide and calculate percentages

Benefits

The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation.

Pay

The base pay scale for this position is $32.39 - $36.04.

Schedule

Shift: Tuesday- Saturday 1:00pm-9:15pm