Patient Access Specialist I (Admitting) PART-TIME

About the role

The Patient Access Specialist I (PART-TIME) position at Nemours Children's Health in Orlando, Florida, is responsible for providing exemplary service and performing registration functions accurately. The role involves verifying insurance benefits, determining financial responsibility, collecting patient responsibility amounts, and ensuring compliance with regulatory and NCH policies.

Responsibilities

• Timely verification of insurance benefits
• Determines financial responsibility by creating a good faith estimate when applicable
• Verifies and updates demographics, insurance information, PCP, or referral physician, and pharmacy of preference when required for each encounter
• Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service
• Maintains accuracy of financial assessments, eligibility, and benefits
• Collections all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances
• Identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies
• Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned
• Understands HIPAA privacy rules and uses discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Solves all patient accounts subject to departmental standards including clearing the various Workqueues, as assigned, to ensure accuracy
• Practices and displays Nemours’ Standards of Behavior while adhering to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments in a clear and respectful manner
• Completes all mandatory training and education in a timely manner, as well as participate in huddles and/or department meetings as scheduled
• Maintains schedule flexibility, as required
• Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime
• Travels to other locations as needed

Requirements

• High School Diploma required
• Healthcare experience and customer service experience preferred
• Medical Office/Call Center experience
• Travel to other locations required

Qualifications

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax
• Those based in Delaware benefit from the state's moderate tax structure

Benefits

• No state income tax for those living and working in Florida
• Moderate tax structure for those based in Delaware

Pay

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement

Schedule

• Part-time position