Patient Access Specialist - Part-time

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This is an entry-level, onsite role at Children's Minnesota - St. Paul Hospital, St. Paul, MN. The Patient Access Specialist performs admitting duties for all patients admitted for services while meeting the mission and goals of the organization and all regulatory compliance requirements.

Responsibilities

• Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and process physician orders.
• Utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including those for other employees, departments, and facilities.
• Conduct audits of accounts to ensure forms are completed accurately and timely, meeting audit standards.
• Pre-register patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and financial information.
• Collect point-of-service payments and past-due balances, including setting up payment plans.
• Explain and obtain signatures for general consent for treatment forms and distribute patient education documents (e.g., Important Message from Medicare, MOON form, ABN).
• Review insurance eligibility responses and enter benefit data to support billing processes and clean claim rates.
• Screen for medical necessity using Advanced Beneficiary Notice (ABN) software for Medicare patients.

Requirements

• High School Diploma or GED (required).
• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.
• CRCR certification required within 9 months of hire (company-paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Professional development opportunities, including earning a field-relevant certification.
• Quarterly and annual incentive programs for high performers.

Pay

$17.00 - $18.15/hour based on experience.

Company Highlights

Ensemble is an award-winning company recognized for excellence in revenue cycle management and workplace culture, including:

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).