Patient Access Specialist I (61774)

Qualifications

Diversus Health Job Title: Patient Access Specialist I
Reports To: Supervisor or Manager, Practice (Depending on site)
Salary Grade: Grade 30
FLSA Status: Non-Exempt
PFTE: N/A

Job Summary: Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients.

• Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person.
• Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients.
• Works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person.
• Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing clients.

Duties include: first and ongoing point of contact for all clients either by phone or in person; patient enrollment, demographic verification, collection of co-pays, scheduling, referring clients and staff to appropriate resources and professionals; completing enrollment as needed for clients to receive services.

Must be able to consistently stay calm while interacting with clients telephonically or in person. Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills. Must be flexible with the business needs and report daily with a “can do” approach.

Performs all other duties as assigned.

Essential Functions

• Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location.
• Responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services.
• Sets up and maintains efficient processes for Diversus Health’s patients access processes.
• Develops and maintains strong internal/external working relationships and communication.
• Attends and completes all required job-specific trainings and meetings as designated.
• Maintain a positive work environment.

Knowledge/Skills/Abilities

• Minimum high school diploma or equivalent experience.
• Strong work experience in customer service industry, preferably 2+ years.
• Excellent data entry skills; Type 25+ w.p.m.
• Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred.
• Electronic Health Records experience a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Able to maintain sensitive and confidential information.
• Strong ability to interact successfully with a variety of individuals.
• Strong knowledge of Release of Information process, preferred.
• Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.