Patient Access Specialist I | 10th Street Clinic
Job Summary
It starts with heart. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and—most importantly—a life-changing career. You will make a difference every day.
Essential Job Functions
- Accurately collect demographics, confirm patient identity, assign guarantors, and verify coverage information and documentation from patients or informants, including obtaining necessary documents for check-in or admission in various patient settings, using various communication methods (phone, letters, face-to-face, bedside).
- Achieve strategic objectives by following Revenue Cycle guidelines, participating in quality assurance and improvement activities, demonstrating knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third-party liability payers, performing point-of-service collections, reconciling cash drawers, providing patients with basic account reconciliation, initiating financial clearance, properly escalating financial clearance needs on behalf of the patient, reviewing and understanding authorization and referral records to confirm financial clearance, educating patients and maintaining regulatory compliance, distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
- Perform business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables, and other duties as assigned.
- Provide service excellence including way-finding, reception, taking responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system, obtaining referrals and ordering transcription, as applicable to service area, performing patient scheduling and check-out, managing and monitoring patient wait lists and recall lists appropriately, maintaining registration-related work queues, resolving errors, performing patient movement activities in the electronic medical record, arranging patient transportation and other enabling services, assisting clinical care team as needed including providing transport in cooperation with clinical team direction, attending all mandatory education, compliance, and safety program sessions.
- Address account inquiries, resolve or escalate inquiries as appropriate.
Preferred Additional Requirements
- Education: High School Diploma/GED Equivalent
- Work Experience: 1+ years Customer Service Experience, 1+ years Patient Relations Experience, 1+ years Medical Patient Accounts/Financial Services Experience
Scheduling Requirements
Requires the ability to work assigned schedules and hours as determined by the department.
Physical Requirements
Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and/or up to 50 pounds of force occasionally (up to 33% of the time), and/or up to 50 pounds rarely to move objects. Possible exposure to blood, bodily fluids, or tissues.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department.
Employee Type
Regular
Job Title
Patient Access Specialist I
Department
MHMC-SP 10th St. Clinic
Location
Spearfish, SD USA
Primary Location
Spearfish, SD USA
Department Name
MHMC-SP 10th St. Clinic
Department Code
10th St. Clinic
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