PATIENT ACCESS SPECIALIST - Hospital - Full Time

Principle Functions and Responsibilities

• Registers all patients for both acute and ambulatory settings.
• Captures night quick admit registration from hardcopy form to permanent computer records.
• Maintains patient census and notifies appropriate Department Manager of admission status.
• Pre-registers any necessary patient accounts and updates them after patient arrival or discharge.
• Scans all patient registration forms into electronic medical record system.
• Maintains standing orders for Laboratory patients.
• Collects and processes copay, deductible, and co-insurance payments from patients.
• Processes incoming mail and distributes to appropriate departments.
• Scans patient insurance remits into appropriate file folders.
• Maintains positive and effective relations with co-workers, other departments, patients, and visitors.
• Generates estimates of procedures/services/visits for patients.
• Attends meetings and completes assigned trainings as required.
• May occasionally assist with registration audits and corrections.
• Schedules patients according to provider scheduling preferences.
• Answers multi-line phones and serves as switchboard operator for all incoming calls; transfers to appropriate areas, when necessary.
• Validates prior authorization information from external providers.
• Notifies appropriate staff/department of patient arrival for STAT procedures or exams.
• Calls patients for appointment reminders for upcoming appointments (typically, next day appointments).

Qualifications

• Minimum Education: High school diploma or equivalent.
• Minimum Experience and Skills: Prior experience in a hospital business office or admitting office; demonstrated proficiency in computer-based word processing, spreadsheet and database management; ability to operate a hospital-wide telephone switchboard; data entry and customer service experience a plus.
• Certification, Registration or Licensure: None required.
• Physical Requirements: Sitting and working at a computer, walking, lifting, reaching, hand-eye coordination, speaking.
• Working Conditions: Primarily works in an office setting. Potential exposure to patient elements in general. Blood Borne Pathogens – potential exposure to blood, body fluids or tissues.