Patient Access Specialist, Full Time, ER @ Sweetwater

About the role

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing top quality and safe healthcare to the residents of Aiken and surrounding communities since 1917. The hospital has been ranked a top hospital in South Carolina by the American Heart Association for its treatment of heart attack, heart failure, stroke, and coronary artery disease. Services include behavioral health (Aurora Pavilion Behavioral Health), emergency medical care (main hospital and ER at Sweetwater), orthopedic surgeries, maternity, rehabilitation services (Hitchcock Rehabilitation Services), imaging, and wound care.

This position is responsible for greeting, collecting and processing all non-scheduled patients to gather the necessary demographic information required in accordance with all regulations and hospital policies to provide care for the patients, procure reimbursement verification from third parties and maintain records appropriately.

Responsibilities

• Displays excellent customer service skills while interacting with customers via phone, e-mail, correspondence or in person.
• Ability to explain all required forms inherent to the registration process (e.g., Living Will, MSP questionnaire, financial authorization, Search America release).
• Demonstrates the ability to utilize all types of office equipment such as fax machine, scanner, copier, embosser, etc.
• Demonstrates a good understanding of insurance processing requirements (verification, authorization, terms, requirements and regulations).
• Other duties and responsibilities as assigned.

Requirements

• Associate degree in business or related major required; equivalent office experience may be considered in lieu of degree.
• Minimum of two (2) years experience in a health care facility or equivalent position.
• CPI required for staff who work in FED or obtained within 90 days.
• Medical Terminology (Basic), phone etiquette, Microsoft Excel, good mathematical skills, detail oriented.
• Knowledge of insurance processing requirements (authorization, verification, terms, and regulations), analytical skills.

Benefits

• Unlimited Employee Referral Bonus Program
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Tuition/Certification Reimbursement after 6 months
• Culture of Excellence – Employee Recognition program
• Challenging and rewarding work environment
• Clinical Nursing Ladder opportunities
• SoFi student loan refinancing program
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ subsidiaries

More information is available on the Benefits Guest Website: uhsguest.com.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.