Patient Access Specialist - Emergency Department (ED) - St Elizabeth Youngstown Hospital

About the role

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Responsibilities

• Provides excellent customer service and communications skills with patients, medical staff, and the general public
• Must possess the ability to troubleshoot and resolve problems promptly
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing
• Maintains the confidentiality of all patients’ records and accounts
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
• Other duties as assigned

Requirements

• High School Degree or GED
• Associates Degree preferred but not required

Experience

• Prior experience in patient registration/healthcare preferred but not required
• Knowledge of medical terminology is preferred but not required

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support