ED PATIENT ACCESS SPECIALIST

About the Role

Northern Regional Hospital is seeking talented individuals to join our dedicated team. We offer a supportive environment where you can grow your career and become part of a family of caregivers supporting the communities we serve.

This role involves pushing and pulling Workstations on Wheels in the ED department. You will use both desktop computers and workstations on wheels to interview patients, record information, create patient profiles, scan documentation, and communicate information to patients, nursing staff, and customers. Accuracy and completeness in all entries are essential. Cross-training in other PAS departments is expected, along with exposure to a variety of stressful clinical situations. Flexibility to work all scheduled shifts, including nights and weekends, is required.

Responsibilities

• Interview patients and record accurate, complete information.
• Create and maintain patient profiles.
• Scan and manage documentation.
• Communicate effectively with patients, nursing staff, and customers.
• Operate Workstations on Wheels and desktop computers in the ED department.
• Cross-train in other PAS departments as needed.
• Work all scheduled shifts, including nights and weekends.

Requirements

• Ability to read, write, and speak English clearly and fluently.
• Computer experience using Microsoft Windows Suite.
• Excellent customer service skills (may be asked to demonstrate typing 59 correct keystrokes per minute for Alpha).
• Two years of experience in a customer service environment.

Preferred Qualifications

• High School diploma or GED.
• CNA or other medical certification.
• Experience in a medical environment.
• Completion of an approved Medical Terminology course or knowledge of medical terminology.
• Experience with Meditech or other medical data systems.
• Certification by a professional organization (CAM, CHAA, or CHAM).
• Ability to communicate in Spanish.

Benefits

• Competitive compensation with daily pay option through DailyPay.
• Medical, dental, and vision insurance.
• Paid time off.
• Short-term and long-term disability insurance.
• Life insurance for employee, spouse, and/or dependents.
• Accidental death and dismemberment insurance.
• Accident, critical illness, and hospital indemnity insurance.
• Flexible Spending Accounts (FSA) for healthcare and daycare expenses.
• Northern $elect Retirement Plan (403(b) and 457(b)) and Roth IRA options.
• Service recognition gifts (e.g., fifth anniversary and every five years thereafter).
• Employee discount programs.
• Access to an employee health clinic.