Patient Access Specialist, Emergency Department (Days, 40 hours per week)

Job Summary

We are recruiting for a mission-driven Patient Access Specialist, Emergency Department (Days, 40 hours per week) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency.

Department Admissions & Registration Scvs

• Verifies and identifies patients, including unknown patients per policy, updates demographic information in the electronic health record, creates and maintains ED encounters, and produces identification bands and labels while coordinating with clinical staff during trauma activations.
• Collections and validates demographic, guarantor, and payer information; works closely with the Insurance Verification team to confirm coverage using eligibility tools; and completes required insurance screenings, including Medicare, Medicaid, third-party liability, and workers’ compensation as applicable.
• Reviews payer benefits to determine patient financial responsibility, clearly explains financial requirements, and collects co-pays or deposits while performing cashiering and fund-handling activities in accordance with policy.
• Delivers compassionate, professional support to patients and families during high-acuity and sensitive situations, while collaborating with interdisciplinary teams to ensure effective care coordination, patient flow, and timely communication of critical patient information.
• Ensures timely and accurate completion of all required compliance documentation, including but not limited to, the Important Message from Medicare (IMM), Consent for Treatment, Notice of Privacy Practices (NPP), and Medicare Secondary Payer Questionnaire (MSPQ) and other mandatory regulatory documents, while maintaining accuracy in a fast-paced environment and adhering to EMTALA, privacy, and organizational policies to support billing integrity and efficient operational flow.
• Daily review and monitoring of assigned work queue volumes to capture missing registration items for patients admitted to the organization.
• Conducts daily follow-up with admitted patients across all units, either in person or by telephone, to obtain required signatures and address any outstanding questions or account-related needs.
• Works closely with Case Management, Law Enforcement and Coroner offices to identify patients who have not been previously identified and contact patient family as needed.

Essential Functions

• Verifies and identifies patients, including unknown patients per policy, updates demographic information in the electronic health record, creates and maintains ED encounters, and produces identification bands and labels while coordinating with clinical staff during trauma activations.
• Collections and validates demographic, guarantor, and payer information; works closely with the Insurance Verification team to confirm coverage using eligibility tools; and completes required insurance screenings, including Medicare, Medicaid, third-party liability, and workers’ compensation as applicable.
• Reviews payer benefits to determine patient financial responsibility, clearly explains financial requirements, and collects co-pays or deposits while performing cashiering and fund-handling activities in accordance with policy.
• Delivers compassionate, professional support to patients and families during high-acuity and sensitive situations, while collaborating with interdisciplinary teams to ensure effective care coordination, patient flow, and timely communication of critical patient information.
• Ensures timely and accurate completion of all required compliance documentation, including but not limited to, the Important Message from Medicare (IMM), Consent for Treatment, Notice of Privacy Practices (NPP), and Medicare Secondary Payer Questionnaire (MSPQ) and other mandatory regulatory documents, while maintaining accuracy in a fast-paced environment and adhering to EMTALA, privacy, and organizational policies to support billing integrity and efficient operational flow.
• Daily review and monitoring of assigned work queue volumes to capture missing registration items for patients admitted to the organization.
• Conducts daily follow-up with admitted patients across all units, either in person or by telephone, to obtain required signatures and address any outstanding questions or account-related needs.
• Works closely with Case Management, Law Enforcement and Coroner offices to identify patients who have not been previously identified and contact patient family as needed.

Education & Work Experience

• No High School Diploma and/or No GED required
• 1-3 years relevant experience in a customer service business required

Licenses & Knowledge, Skills and Abilities

• Ability to type 25 wpm.
• Ability to prioritize and perform a multitude of duties.
• Ability to relate to a diverse patient population.
• Excellent telephone and customer service skills.
• Proficient in Microsoft Office Suite.
• Familiarity with Epic.

Schedule

Monday - Friday Shift Days (United States of America)

Work Type

Regular

Salary

$21.00 - $25.68 / hr

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Comprehensive medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.