Patient Access Specialist - Behavioral Health (Bilingual English/Spanish)

Essential Functions Of The Job

• Responsible for all phases of patient intake, patient electronic records, and collecting fees according to policy.
• Input patient data into patient record in an accurate manner.
• Absorb patients as necessary to complete necessary forms.
• Assist with maintenance of the clinic reception area and general clinic maintenance and cleaning as requested.
• Assure that all confidential information, including locking computer equipment and logging off telephones is completed at the end of the day and any other time the clinic reception area is vacant.
• Assume general clerical duties.
• Documentation of patient concerns/requests and forwarding concerns to appropriate providers/staff.
• Provide and obtain signatures on required forms and consents.
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• confirm the correct payor and plan is entered into the EMR system.
• Scan all registration and clinical documentation into the system and maintain all medical records.
• Maintain log of all patients, payments received.
• Maintain cash drawer according to policies.
• Maintain visitor/vendor log.
• Mail necessary documents to clients or identified parties and distribute incoming mail appropriately.
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed.
• Notify appropriate contact of any malfunctioning equipment or maintenance needs.
• Translate when necessary.

Bilingual Credentials

Bilingual English and Spanish Required