Patient Access Specialist

Providence Tarzana Medical Center is seeking a Patient Access Representative to support the Main Admitting department. This role focuses on patient registration, insurance verification, intake processing, and ensuring a positive patient experience from arrival through admission.

Responsibilities

• Greet and assist patients during the registration and admission process.
• Accurately collect and verify demographic, insurance, and financial information.
• Perform insurance verification and eligibility checks for various healthcare plans.
• Support patient intake and admissions while maintaining accuracy and compliance.
• Assist with patient transport to various hospital departments as needed.
• Enter patient information into electronic medical record systems.
• Address patient questions and provide exceptional customer service.
• Coordinate with clinical and administrative staff to ensure efficient patient flow.
• Maintain confidentiality and comply with HIPAA regulations and hospital policies.
• Complete administrative duties related to registration, scheduling, and patient documentation.

Requirements

• Prior experience in patient registration, patient access, admissions, or a healthcare customer service role.
• Strong knowledge of medical terminology.
• Experience verifying insurance coverage and benefits.
• Excellent data entry and administrative skills.
• Strong communication and customer service abilities.
• Ability to multitask and work effectively in a high-volume healthcare environment.

Qualifications

• Preferred: Direct hospital registration experience in Admitting or Emergency Department settings.
• Preferred: Experience with Epic EMR software.
• Preferred: Knowledge of HMO, PPO, Medi-Cal, Medicaid, and TriCare insurance plans.
• Preferred: Experience working in fast-paced hospital or healthcare environments.
• Preferred: Bilingual skills are a plus.

Skills

• Patient Access
• Patient Registration
• Insurance Verification
• Medical Terminology
• Customer Service
• Data Entry
• Administrative Support
• Epic EMR
• Appointment Scheduling
• Hospital Admitting

About the Role

The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced healthcare environment. They possess strong patient-facing communication skills, maintain accuracy under pressure, and are committed to delivering excellent service while supporting the hospital's admission and registration processes.

This is a Contract position based out of Los Angeles, CA, and is fully onsite.

Pay

The pay range for this position is $24.00 - $26.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include specific elections, plan, or program terms. If eligible, the following benefits may be available for this temporary role:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)