Patient Access Specialist

You are an expert facilitator: you open doors, foster communication, and bridge the gap. In this role, you will drive the successful growth of patient access initiatives for our client within an assigned geographic territory.

About the role

The primary focus of the Patient Access Specialist is to leverage strategic insights within targeted interconnected inpatient/outpatient systems to achieve identified business objectives, including formulary access, reimbursement support, care transition support, and site of care offerings across the neuroscience portfolio.

Responsibilities

• Act as an extension of the HUB.
• Provide reimbursement education leveraging Patient Healthcare Information (PHI) to support the benefits investigation and prior authorization processes for neuroscience products and administration/observation.
• Provide education on operational requirements per FDA, federal, and state level requirements for the handling of a controlled medication.
• Work with stakeholders—including customer targets within Integrated Delivery Networks, Hospitals, Pharmacies specializing in Mental Health, Community Mental Health Centers, and other community settings where mental health patient populations are managed—to ensure that PAS activities contribute to achieving objectives.
• Direct customers to key education resources as needed, including HUB and reimbursement questions.

Requirements

• Bachelor’s Degree.
• 5 years’ experience in healthcare sales.
• Understanding and experience in the access and reimbursement landscape.
• Experience in building customer relationships, large account management, or related expertise (targeting, developing, and maintaining a customer base).
• Demonstrated track record of achieving/exceeding responsibilities, goals, and objectives.
• Current driver’s license and clean driving record, with the ability to travel overnight up to 30%.
• Must live within territory or within territory boundaries.

Qualifications (Preferred)

• MBA.
• 2+ years demonstrated in-depth knowledge of the mental health market.
• Working knowledge of the targeted geographical area with existing understanding of the local healthcare environment (hospitals, systems, referral patterns).
• Ability to utilize customer relationships and develop traditional and non-traditional customer relationships to further business opportunities.

Benefits

• Competitive compensation package.
• Health benefits (Medical, Dental, and Vision).
• Company match 401k.
• Flexible paid time off (PTO) and sick time (eligibility may vary by location).

At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. We consider transferable skills from previous roles and invite you to join our Talent Network to stay connected to additional career opportunities.