Patient Access Specialist

About the role

Singlepoint Healthcare is reimagining chronic care by creating one accessible point where patients with inflammatory diseases can receive comprehensive care. The Patient Access team plays a critical role in making that experience possible — helping patients move smoothly from referral to appointment while navigating insurance, authorizations, benefits, and financial requirements.

Responsibilities

• Manage referrals & patient onboarding — receive, review, and process referrals while ensuring patient information and required documentation are accurate and complete
• Coordinate scheduling & appointment readiness — schedule patients and help ensure medical records, charts, and other requirements are ready before the appointment
• Verify insurance & benefits — confirm coverage, eligibility, benefits, and authorization requirements for medical and infusion services
• Manage prior authorizations & precertifications — initiate, obtain, track, and follow up on authorizations with payers and providers to keep care moving forward
• Support patients with financial readiness — explain benefits, cost estimates, appointment preparation, and next steps while helping connect patients with copay assistance and financial support programs when needed
• Advocate for patients — identify barriers to care, troubleshoot issues, and collaborate with clinical, billing, and operational teams to create clean, seamless handoffs
• Keep documentation accurate & compliant — maintain timely, detailed information in electronic systems while following payer requirements, organizational policies, and regulatory standards

Requirements

• High school diploma or GED required
• Associate's degree preferred
• Minimum 2 years of experience in patient access onboarding, authorizations, and referral management
• Infusion or specialty practice experience strongly preferred
• Working knowledge of ICD-10 coding and payer rules for infusion therapy
• Experience working with electronic health record and practice management systems

Qualifications

• Detail-oriented
• Strong communicator
• Patient- and customer-focused
• Creative problem solver
• Collaborative
• Organized and able to manage competing priorities
• Critical thinker
• Adaptable and eager to learn
• Comfortable taking initiative and working independently

Benefits

• Safety-focused culture
• Driven by curiosity
• Constantly adapting environment
• Lifelong learning opportunities
• Trusted communication culture
• Community of care
• Powered by positivity & passion
• Innovation-focused team