Patient Access Specialist

About the role

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts and coordinates with other hospital departments and/or Physician staff to ensure quality care for all patients.

Responsibilities

• Possess accuracy skills to ensure that all documents are properly signed and witnessed as required.
• Maintain and apply knowledge of current registration requirements.
• Advise and coordinate patient account information with other department staff, clinical staff and/or UR/Case management.
• Ability to work well under pressure and remain calm while maintaining positive patient and physician relations.
• Recognize accounts that should be referred to management for assistance.
• Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Call insurance companies for precertifications and authorizations.
• Serve as a patient resource in matters concerning up-front collections based upon covered benefits and in accordance with hospital policy.
• Complete inventory and order specific supplies for the department and keep supplies in proper storage areas so supplies and equipment are readily accessible.
• Maintain compliance with EMTALA and HIPAA rules and regulations.
• Interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• Be trained to work all areas of Patient Registration and Switchboard daily operations.
• Responsible to train other Patient Access Associates in all duties.
• Perform other duties as assigned.
• Maintain an annual appraisal score of 2.0 or greater.
• Consistently register 40 patients per 8‑hour shift (with the possibility of more than 40 if workload dictates).
• If working non‑patient registrations during the 8‑hour shift, consistently register around 60 per day.
• Maintain a 3% or less weekly error rate.

Requirements

Education: Minimum: High School Diploma or equivalent. Preferred: High School Diploma and Certified HealthCare Access Associate (CHAA) Certification or nationally recognized PFS Certification.

Experience: Minimum: three (3) or more years of customer service or related experience. Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

Qualifications

License/Certification Requirements: Minimum: None.

Schedule

Second Shift: 3 p.m. – 11:30 p.m.