PATIENT ACCESS SPECIALIST
About the role
The Patient Access Specialist is responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families.
Responsibilities
They are responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable while maintaining compliance with regulatory requirements.
Requirements
- Education: High School completion / GED; Associates Degree preferred in healthcare or related business field.
- Experience: 1 - 3 years of job-related experience; preferred experience in customer service, general clerical/office, hospital, medical office/clinic, or insurance company; applicable class work may be substituted for previous work experience.
- Technical: Proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.
- Certification: Medical Terminology certification preferred.
Skills
Must demonstrate Customer Focus with Patience, Composure, and Compassion; able to Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships; demonstrate expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital; comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability; maintain excellent customer service standards at all times to effectively communicate with physicians, physician offices, patients, and co-workers; efficiently perform all duties while