Patient Access Specialist

Northwestern Medicine · Chicago, IL · 1 mo ago

RemoteRemoteMarketingFull-time

We need to output HTML fragment with sections: About the role? The posting includes introductory paragraph about NM, then "Job Description" then responsibilities, etc. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections that have real specific content. We need to extract content: - About the role: The introductory paragraph describing the role? The posting says: "At Northwestern Medicine, every patient interaction makes a difference..." then "As an integral part of our team, you'll have the opportunity..." That's about the role. Also "Job Description The Patient Access Specialist reflects the mission..." That's also about role. So we can put that in About the role section. - Responsibilities: The list under "Responsibilities:" includes many bullet-like sentences. We need to put them in

. Should we split each sentence as a list item? Probably yes. - Requirements: The posting has "Qualifications Required:" and "Preferred:" plus maybe "Qualifications" heading. We need separate sections: Requirements and Qualifications? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have qualifications required and preferred. Could treat "Qualifications" as the required and preferred combined? But we also have "Skills" separate. The posting includes skills like communication, computer proficiency, typing speed, etc. Could put those under Skills. We need to avoid duplicating content. Let's parse: Intro/about role paragraph(s): - "At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?" - Then "Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards." We can combine these into About the role. Responsibilities: The block after "Responsibilities:" includes many sentences. We'll list each as
. After responsibilities, there is "Communication and Collaboration:" etc. Those could be considered part of responsibilities or maybe separate sections like Skills? But we have no heading for Communication and Collaboration. Probably they belong under Responsibilities as well (they are duties). We'll include them as list items. Then "Technology:" also duties. Then "Efficiency, Process Improvement, and Business Growth:" also duties. Thus we can put all those under Responsibilities. Then "Qualifications Required:" and "Preferred:" we can put under Qualifications (maybe required) and also Skills? The posting also includes "Excellent interpersonal, verbal, and written communication skills." etc. Those are skills. We could separate: Qualifications = education and experience; Skills = specific abilities. Thus: Qualifications section: list required qualifications (High School diploma or equivalent, 2-3 years customer service or medical office experience). Also maybe "Additional education" as preferred? But we can put required only; preferred could be under Qualifications as well but maybe better to put under Qualifications (both required and preferred). However we have a separate Skills heading for abilities. Thus: Qualifications: - High School diploma or equivalent. - 2-3 years customer service or medical office experience. Preferred (maybe also under Qualifications): - Additional education. - Additional language skills. - Healthcare finance and/or healthcare insurance experience. - Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. But we need to avoid filler like "Additional education" is vague but it's still specific content? It's somewhat vague but it's actual content. We'll include. Skills section: list skills like: - Excellent interpersonal, verbal, and written communication skills. - Proficiency in computer data-entry/typing. - Ability to read, write, and communicate effectively in English. - Basic Computer Skills. - Ability to type 40 wpm. - Ability to multi-task. - Customer service oriented. - Excellent organizational, time management, analytical, and problem solving skills. Also maybe "Effective service recovery skills", "Utilizes department and hospital policies", etc. But those are more responsibilities. We'll keep skills as above. Benefits: The posting includes a Benefits section: "We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events." Then a URL. Also earlier intro mentions competitive benefits: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. So we have specific benefits: tuition reimbursement, loan forgiveness, 401(k) matching, lifecycle benefits. Also maybe "wide range of benefits". We'll include those as list items. Pay and Schedule: No specific pay or schedule info given. So we should NOT include Pay or Schedule sections. Thus output HTML with sections: About the role, Responsibilities, Qualifications, Skills, Benefits. Make sure to use
for each heading. Use
for prose paragraphs. Use
- for lists. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate like EEO, AI disclosure, background check, etc. Also remove "EOE including Disabled and Veterans." and "Background Check" etc. Also remove "Artificial Intelligence Disclosure". Also remove "Please refer to the Benefits Eligibility..." etc. Also remove "Click on or copy and paste URL..." maybe keep the URL? It's part of benefits but it's a link; we could include as but not required. The instruction: preserve ALL substantive information; do not invent or summarize away detail. The URL is substantive? It's a link to benefits. Could include as
  Benefits information
  . But we might keep it as plain text. However it's a navigation link; maybe considered boilerplate? It's part of benefits section. I'd keep it as a link. Also we need to remove "If sign-on bonus is included..." etc. That's not present. Now craft HTML. Let's write:
  About the role
  
  At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
  
  The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
  
  Responsibilities
  - Consistently practices Patients First philosophy and adheres to high standards of customer service, setting an example to peers and coworkers by fostering a team atmosphere.
  - Responds to questions and concerns.
  - Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
  - Maintains patient confidentiality per HIPAA regulations.
  - Provides exceptional customer service to patients which establishes a positive first impression of Northwestern Medicine.
  - Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  - Correctly identifies and collects patient demographic information in accordance with organization standards.
  - Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
  - Reaches out to patients to schedule an appointment as defined.
  - Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
  - Informs patients of any issues with securing the financial account for their encounter.
  - Completes out-of-pocket estimations as requested by patients.
  - Provides training and education as needed.
  - Manages work schedule efficiently, completing tasks and assignments on time.
  - Completes other duties assigned by manager.
  - Cross-training between various departments will take place to ensure coverage.
  - Participates in Quality Assurance reviews to ensure integrity of patient data information.
  - Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  - Utilizes department and hospital policies and procedures to complete assigned tasks.
  - Adheres to all department policies and compliance requirements.
  - Avoids putting patient in financial or safety risk.
  - Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
  - Collects authorization numbers in appropriate systems as applicable.
  - Provides a professional and constructive environment for communication across units/departments and resolves operational issues.
  - May attend intra/interdepartmental meetings which involve walking within NM Campus.
  - Communicates customer satisfaction issues to appropriate individuals.
  - Demonstrates teamwork by helping co-workers within and across departments.
  - Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  - Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
  - Accommodates all levels of communication ability.
  - Utilizes multiple online order retrieval systems to verify or print the patient's order.
  - Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
  - Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
  - Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
  - Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
  - Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
  - Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
  - Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
  - Understands departmental and individual quality metrics.
  - Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
  - Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
  - Participates in departmental quality improvement activities.
  - Provides ideas and suggestions for process improvements within the department.
  - Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
  - Adjusts processes as needed to meet standards.
  - Uses organizational and unit/department resources efficiently.
  - Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
  - Understands that schedule may change to reflect shifting business needs.
  - Evolves and learns as healthcare policies change.
  Qualifications
  - High School diploma or equivalent.
  - 2-3

Patient Access Specialist

About the role

Responsibilities

Qualifications

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