Patient Access Specialist

Position Summary

Processes all requests for information and services for all Behavioral Health (BH) programs originating from potential and returning clients, MultiCare Health System hospitals, clinics and Affiliations, as well as various community agencies.

Responsibilities

• Performs initial phone screenings to collect information and triage callers seeking services. Collects sufficient data to describe service needs, including presenting problems, stressors, prior diagnosis, current medications, and demographic and financial information. Alerts management when callers express suicide or homicide thoughts/risk.
• Determines appropriate services referral, including facilitation of crisis resources where needed. Provides community resource information to callers if BH services are not appropriate for client need.
• Registers clients for BH services or follow up contact based on phone screening using multiple variable processes depending on BH program. Schedules clinical intakes with BH providers.
• Completes financial assessment, verifies insurance and refers client to Accounting when financial issues arise.
• Performs admissions screening for children and adults including a demographic and financial interview, risk assessment, review and explanation of all intake paperwork, and concurrent data entry in BH electronic health record (EHR). Keeps management apprised of any potential personal safety risk that clients may pose while completing intakes and access coordination.
• Processes all EHR, electronic and Fax referrals for MultiCare Health System hospitals, clinics and affiliated entities to include processing referral paperwork, entry into BH EHR, and contacts client to schedule with appropriate provider service. Follows up and callbacks to clients for various reasons (insurance issues, scheduling, etc)
• Assists internal staff with determining appropriate services for their clients or program questions
• Schedules clinical and medical provider appointment requests received via phone or message.
• Coordinates agency-wide reminder calls
• Maintains and updates Medical Services and clinical staff schedules in BH EHR to maximize provider productivity
• Maintains will-call list for therapy and medical staff, back-filling cancelled or otherwise unfilled appointments
• Facilitates agency sick call system

Requirements

• Associates degree preferred
• Minimum one (1) year of medical or health care office experience required. Insurance screening and managed care background preferred
• Minimum one (1) year of experience in a scheduling/reception position and or managing employee schedules in an electronic application, utilizing practice management software, in a medical/dental/mental health clinic or comparable customer service position in a non-medical office experience

Why MultiCare?

• Rooted in the local community — Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education — Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Well-being and support — Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values — Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all — Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle — Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay

The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

This response is AI-generated, for reference only.