Patient Access Specialist

About the role

This position is responsible for patient scheduling, registration, financial collections, and daily clerical support to ensure the delivery of primary care at Metro Community Health Center.

Responsibilities

• Demonstrate a high level of skill in building relationships and providing customer service
• Provide counsel, support, and advice to patients and their families
• Create new accounts by collecting registration data from new patients and setting up new patient charts within the EMR
• Maintain accuracy of patient insurance information for all new and recurring visits, including scanning insurance cards and updating income verification forms
• Collect co-pays, payments, and balances as required by office policies
• Enter and apply patient payments to balances in the computer system
• Maintain and operate office equipment such as fax machines, copiers, and computers
• Check patients in and out for scheduled appointments
• Answer incoming calls from patients and assist with scheduling needs
• Triage calls within the department
• Obtain and enter new patient demographics; update patient information as necessary to maintain billing accuracy
• Verify patient insurance information (coverage and deductible) using online tools or by contacting insurance companies
• Maintain compliance with all policies, procedures, and laws
• Work effectively in a fast-paced environment with high call volumes
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent is required
• Successful completion of a medical receptionist or related program, or 1 year of medical office experience
• Demonstrated knowledge of medical terminology and HIPAA