Patient Access Specialist

Responsibilities

• Provides support to the clinic, physicians, billing, clinical staff, and most importantly, the patient.
• Provides exceptional customer service.
• Responsible for greeting all patients in a courteous, professional, and timely manner.
• Handles high-volume calls, screens inquiries for urgency, coordinates referrals with clinical staff and external providers, and ensures seamless patient care.
• Registers patients in EMR system, verifies demographics and updates accordingly.
• Collections co-payments, prepares patient receipts, and posts payments accurately via EMR.
• Collects external/internal mail daily basis and distributes appropriately.
• Keeps reception area and waiting rooms clean and presentable.
• Able to identify all accepted insurance plans and cards.
• Checks insurance eligibility, obtains patient insurances referrals as needed.
• Performs daily chart preparation ensuring that required documentation is prepared in advance to ensure efficient patient flow.
• Schedules appointments either via phone or in person.
• Respects and maintains patient privacy and dignity.

Requirements

• High School Diploma or equivalent required.
• Minimum one year of experience in a receptionist position in a fast-paced environment.
• Medical office experience in a multi-provider office preferred.
• Computer proficient with good typing skills.
• Prior experience with the use of an Electronic Medical Record (EMR) preferred.
• Excellent customer service skills and positive attitude.
• Able to multi-task.
• Detail oriented.
• Strong communication skills and pleasant phone manners.