Patient Access Specialist

Job Summary

Seeking a Patient Access Specialist responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff.

What You Will Do in This Role

• Answer incoming calls in a timely and professional manner
• Schedule, cancel, and reschedule patient appointments
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module
• Communicate orders/tests with practice staff as applicable
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Utilize appropriate systems to communicate with office colleagues and patients as necessary
• Other duties as assigned

Qualifications

• High School Diploma or GED preferred
• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred

Benefits

Catholic Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

Eligibility for benefits may vary by location. Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.