Patient Access Specialist

About the role

The Patient Access Specialist position is part-time, working 30 hours per week. This role assists, engages, and screens potential and on-going clients to determine appropriate services while providing exceptional customer service.

Responsibilities

• Delivers excellent customer service in accordance with company standards and takes appropriate action to resolve client needs on first call.
• Answers all calls professionally, engagingly, and efficiently, following Harbor's vision for service excellence.
• Transfers calls or takes written messages for proper delivery.
• Schedules appointments, discharges, follow-ups, cancellations, and referrals into the electronic health record.
• Enters and updates admission information according to Harbor policy.
• Completes necessary follow-up tasks and schedules referrals.
• Stays updated on trends and developments in essential job competencies and demonstrates continuous learning.
• Responds appropriately to crisis situations by referring to appropriate personnel.
• Attends team meetings and works from any assigned location.
• Verifies Medicaid insurance and directs clients needing additional funding to the Board of Mental Health.

Requirements

• An Associate’s degree in business or a closely related field, preferred.
• Previous data entry experience required.
• Excellent customer service skills required; ability to communicate clearly and effectively with a variety of people.
• Flexibility, ability to multi-task, and excellent organizational skills.
• Proficiency and accuracy in computer use, including Microsoft Outlook and Word.
• Adherence to strict client confidentiality standards and policies.

Qualifications

• Education: Associate’s degree in business or closely related field, preferred.
• Experience: Previous data entry experience required.
• Skills: Excellent customer service skills, clear and effective communication, flexibility, multi-tasking ability, and organizational skills.
• Technology: Proficient in computer use, including Microsoft Outlook and Word.
• Confidentiality: Adherence to strict client confidentiality standards and policies.

Benefits

• Medical, dental, and vision coverage.
• Retail plan with company match.
• Generous paid time off, sick time, and paid holidays.
• Tuition and professional license reimbursement programs.
• Clinical supervision hours offered.
• Ability to make a difference in your community!