Patient Access Specialist

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This is an entry-level career opportunity offering bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. The role is onsite at Tower - Pottstown Hospital in Pottstown, PA.

Pay

This position starts at $17.00 - $18.15/hr based on experience.

Schedule

Full Time, 3pm - 11:30pm, working every other Sunday, Saturday, and Holiday (Emergency Department).

Responsibilities

• Perform admitting duties for all patients, ensuring compliance with organizational mission, goals, and regulatory requirements.
• Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and process physician orders.
• Utilize an overlay tool while delivering excellent customer service, as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including those for other employees, departments, and facilities.
• Conduct audits of accounts to ensure accuracy, timeliness, and compliance with audit standards; provide statistical data to leadership.
• Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information.
• Collect point-of-service payments and past-due balances, including setting up payment plans.
• Explain and obtain signatures for general consent for treatment forms and distribute patient education documents (e.g., Important Message from Medicare, MOON form, consent forms).
• Review insurance eligibility responses and enter benefit data to support clean claim rates.
• Screen for medical necessity using Advanced Beneficiary Notice (ABN) software and inform Medicare patients of potential non-payment.
• Distribute and document designated forms and pamphlets.

Requirements

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including AI, to improve processes and patient/client experiences.
• CRCR certification required within 9 months of hire (company-paid).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Professional development: paid certification relevant to your field and tuition reimbursement.
• Quarterly and annual incentive programs for outstanding performance.
• Collaborative, growth-focused culture rooted in innovation.

Company Achievements

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).