Patient Access Specialist
ECLARO · Palos Heights, IL · 1 mo ago
On-siteHealthcare$23.33/hrContract
We need to output HTML fragment with sections: About the role? Not present. Responsibilities, Requirements/Qualifications, Benefits, Pay, Schedule. The posting includes responsibilities list, qualifications list, benefits list, pay rate, shift schedule. Also includes some other sections like Communication and Collaboration, Technology, Efficiency etc. Those are part of responsibilities? They could be considered sub-sections but we only need sections when posting has real specific content. Could combine all duties under Responsibilities. The posting includes many bullet-like sentences but not actual bullet list formatting. We need to use
- for any list of duties/requirements/benefits. So we need to parse responsibilities into list items. Similarly qualifications list. Benefits list.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, contact info? Contact info is application instructions? It says remove application instructions. So we should drop contact info lines. Also drop "If interested, you may contact: ..." and LinkedIn etc. Also drop EEO statement. Also drop "Progress on your journey to success!" maybe not needed but it's not boilerplate? It's marketing fluff but maybe keep as prose? It's not a section heading; we could put in a
under About the role? But we don't have About the role section unless we have content. Could treat first paragraph as About the role. It says: "Job Number: 26-01561 Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Palos Heights, IL area for one of our clients. ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!" We should not include Job Number. So we can drop that. Keep the rest as a short paragraph maybe under a heading "About the role"? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role if there is real specific content. The paragraph describes the role and client. That's specific enough. So we will have
About the role
with acontaining that prose (excluding Job Number). Then Responsibilities: we need to extract duties. The responsibilities section includes many sentences. We'll split into list items. Might be many; we can keep them as separate
- . Ensure we preserve all substantive information. Do not invent or summarize away detail. So we need to include each distinct duty.
Let's list responsibilities sentences:
- Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
- Responds to questions and concerns.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
- Maintains patient confidentiality per HIPM regulations.
- Provides exceptional customer service to patients which establish a positive first Impression of Client.
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
- Correctly Identifies and collects patient demographic information in accordance with organization standards.
- Interacts with various hospital departments and physicians Client systems in a patient / customer friendly manner.
- Reaches out to patients to schedule an appointment as defined.
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient If appointment fails.
- Informs patients of any issues with securing the financial account for their encounter.
- Completes out-of-pocket estimations as requested by patients.
- Provides training and education as needed.
- Manages work schedule efficiently.
- Completing tasks and assignments on time.
- Completes other duties assigned by Manager.
- Cross-training between various departments will take place to ensure coverage.
- Participates in Quality Assurance reviews to ensure integrity of patient data information.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilizes department and hospital policies and procedures to complete assigned tasks.
- Adheres to all department policies and compliance requirements.
- Avoids putting patient in financial or safety risk.
- Other duties as assigned.
Then there is a subheading "Communication and Collaboration:" with its own bullet-like sentences. Should we treat them as part of responsibilities? Probably yes, as they are duties. We'll include them as list items under Responsibilities as well.
Communication and Collaboration items:
- Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
- Collects authorization numbers in appropriate systems as applicable.
- Provides professional and constructive environment for communication across units / departments and resolves operational issues.
- May attend intro / interdepartmental meetings which involve walking within Client.
- Communicates customer satisfaction issues to appropriate individuals.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
- Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient core.
- Accommodates all levels of communication ability.
Then "Technology:" items:
- Utilizes multiple online order retrieval systems to verify.
- Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
- Completes accurate handoff Instructions and notes to scheduling staff, by noting appropriately in Epic.
- Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
- Runs Real Time Eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
- Sends quality Epic Messages / Telephone encounters that are descriptive and grammatically correct.
Then "Efficiency, Process Improvement, and Business Growth:" items:
- Proactive in preventing Issues with patient visit by double checking type of test preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval.
- Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information Into registration system.
- Understands departmental and individual quality metrics.
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions / resolutions.
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
- Participates in departmental quality improvement activities.
- Provides ideas and suggestions for process improvements within the department.
- Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
- Adjusts processes as needed to meet standards.
- Uses organizational and unit / department resources efficiently.
- Acts as a training resource for new staff and o resource for co-workers, sharing process and workflow information.
- Understands that schedule may change to reflect shifting business needs.
- Evolves and learns as healthcare policies change.
We need to include all these as list items under Responsibilities. That's a lot but okay.
Now Requirements/Qualifications: The posting says "Required Qualifications:" then list:
- High School Diploma or Equivalent
- 2.3 years customer service or medical office experience.
- Excellent interpersonal. verbal, and written communication skills.
- Proficiency in computer data entry / typing.
- Excellent verbal and written communication skills. (duplicate)
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability multi-task.
- Customer service oriented.
We need to deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines: we should keep them? It says remove duplicated lines. So we should remove duplicate lines. There's duplicate "Excellent verbal and written communication skills." appears twice. We'll keep only one. Also "Excellent interpersonal. verbal, and written communication skills." and "Excellent verbal and written communication skills." are similar but not exact duplicate; we keep both? The first includes interpersonal. We'll keep both as they are not identical strings. However "Excellent interpersonal. verbal, and written communication skills." seems odd punctuation. We'll keep as is.
Now Benefits: "If hired, you will enjoy the following ECLARO Benefits:" then list:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
We'll make a Benefits section.
Pay: "Pay Rate: $23.33 / Hour". We'll make Pay section.
Schedule: "Shift: Day 5x8-Hour (09:00 - 17:30); Duration: 12 weeks". We'll make Schedule section.
Now we need to output HTML fragment only, with
headings and
for prose,
- for lists.
We need to decide about About the role paragraph: combine the sentences after removing Job Number.
Original: "Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Palos Heights, IL area for one of our clients. ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!"
We'll put that in a
. Now we need to ensure we don't include any boilerplate like EEO, contact, LinkedIn, etc. Now construct HTML. We'll start with
About the role
Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Palos Heights, IL area for one of our clients. ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!
ThenResponsibilities
- with many
- items. We need to be careful to not exceed reasonable length but it's fine. Let's craft list items exactly as sentences, preserving punctuation. I'll list them: 1. Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. 2. Responds to questions and concerns. 3. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. 4. Maintains patient confidentiality per HIPM regulations. 5. Provides exceptional customer service to patients which establish a positive first Impression of Client. 6. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. 7. Correctly Identifies and collects patient demographic information in accordance with organization standards. 8. Interacts with various hospital departments and physicians Client systems in a patient / customer friendly manner. 9. Reaches out to patients to schedule an appointment as defined. 10. Performs medical necessity checks as necessary for scheduled services, communicates options to patient If appointment fails. 11. Informs patients of any issues with securing the financial account for their encounter. 12. Completes out-of-pocket estimations as requested by patients. 13. Provides training and education as needed. 14. Manages work schedule efficiently. 15. Completes tasks and assignments on time. 16. Completes other duties assigned by Manager. 17. Cross-training between various departments will take place to ensure coverage. 18. Participates in Quality Assurance reviews to ensure integrity of patient data information. 19. Uses effective service recovery skills to solve problems or service breakdowns when they occur. 20. Utilizes department and hospital policies and procedures to complete assigned tasks. 21. Adheres to all department policies and compliance requirements. 22. Avoids putting patient in financial or safety risk. 23. Other duties as assigned. 24. Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. 25. Collects authorization numbers in appropriate systems as applicable. 26. Provides professional and constructive environment for communication across units / departments and resolves operational issues. 27. May attend intro / interdepartmental meetings which involve walking within Client. 28. Communicates
- for lists.
We need to decide about About the role paragraph: combine the sentences after removing Job Number.
Original: "Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Palos Heights, IL area for one of our clients. ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!"
We'll put that in a