Patient Access Specialist Associate

The Opportunity

This position pays between $17.00 - $18.65/hr based on experience.
This position is an onsite role and candidates must be able to work on-site.

Job Responsibilities

• Performing admitting duties for all patients admitted for services at the hospital.
• Completing medical necessity / compliance checks, providing patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service.
• Operating the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Assigning accurate MRNs, providing patient education documents, reviewing eligibility responses, entering benefit data, and distributing forms.
• Auditing accounts and ensuring all forms are completed accurately and timely to meet audit standards.
• Pre-registering patient accounts prior to patient visits, including obtaining demographic, insurance, and patient information, and collecting point of service collections.
• Explaining general consent for treatment forms, obtaining necessary signatures, and witnessing names.
• Distributing and documenting other designated forms and pamphlets.

Experience

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI.

Required Education

• A High School Diploma/GED.

Required Certification

• CRCR required within 6 months of hire (Company Paid).

About the Role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to their field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Qualifications

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024

Skills

• Customer service experience.
• Innovation and open-mindedness towards new ideas.

Pay

This position pays between $17.00 - $18.65/hr based on experience.

Schedule

This position is an onsite role and candidates must be able to work on-site.