Patient Access Specialist 1 - Patient Registration
Tampa General Hospital · Tampa, FL · 2 days ago
HealthcarePart-time
About the role
The Patient Access Specialist I works under the supervision of the Patient Access Supervisor or Team Leader.
Responsibilities
- Interviews patients or authorized representatives to obtain and verify accurate demographic, insurance, clinical, and financial information.
- Completes patient registrations accurately and efficiently in accordance with departmental policies and procedures.
- Verifies insurance eligibility and benefits and identifies patient financial responsibility, including copays and deductibles.
- Collections patient copays and required payments at the time of service in accordance with hospital policy.
- Identifies services requiring insurance authorization and communicates appropriately to support timely care.
- Explains required consent, financial, and privacy forms and obtains patient signatures as needed.
- Ensures compliance with CMS, Joint Commission (JCAHO), and HIPAA regulations during all registration and documentation activities.
- Investigates, resolves, and documents patient registration issues or concerns, escalating to leadership or clinical departments as appropriate.
- Collaborates with nurses, medical staff, ancillary departments, insurance carriers, and external partners to support patient access and financial services.
Requirements
- High School Diploma or GED.
- Customer Service Experience.
Technical Knowledge, Skills, And Abilities
- Working knowledge of patient registration processes, insurance eligibility verification, benefit interpretation, and identification of patient financial responsibility.
- Understanding of CMS, Joint Commission (JCAHO), and HIPAA requirements as they relate to patient registration, privacy, and data integrity.
- Ability to communicate clearly, professionally, and empathetically with patients, families, staff, and external partners while maintaining confidentiality.
- Demonstrated ability to collect, enter, and verify demographic, insurance, and financial information accurately to support timely billing and reimbursement.
- Ability to use electronic health record systems and basic computer applications to complete registration, documentation, and verification tasks efficiently.
- Ability to identify registration or patient concerns, resolve routine issues independently, and escalate appropriately to leadership or clinical partners when needed.
Work Locations
TGH Main Campus
Eligible for Remote Work
Schedule
Part-time
Scheduled Days
- Sunday
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
Shift
Day
Job
On Site