Registration Specialist-Patient Access

About the role

This position involves performing a variety of administrative and clerical duties to manage patient registration and patient financial obligations.

Core job duties and responsibilities

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing.
• Provides information concerning insurance, payment of bills, and hospital procedures to the patient.
• Completes managed care responsibilities such as obtaining pre-certification and authorizations.
• Prepares WVU Medicine standard consent forms, notices of privacy practice, and other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
• Obtains electronic signatures for consent to treat and patient financial obligations.
• Collections deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt, and documents payment in the registration/billing systems.
• Prepares armband for patient identification.
• Balances daily receipts and cash drawer for patient payments as needed.
• Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• Checks for order completeness and validates order against scheduled service.

Physical requirements

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

Working environment

• High volume, fast-paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.