Patient Access Site Director II

Manage the daily operations of a Patient Access department to implement process improvements and ensure safe, timely, and accurate patient flow.

Responsibilities

• Implement process improvement initiatives to achieve Conifer and client goals.
• Proactively identify areas of opportunity by collaborating with internal and external peers to meet metrics.
• Develop and implement action plans as identified.
• Practice budget and cost management.
• Understand and communicate all aspects of Patient Access, including technology, processes, and regulations.
• Manage staffing activities, including documentation, needs identification, staff selection, wage/salary activities, orientation, and training.
• Mentor supervisors and ensure staff engagement and commitment to strategy, mission, and goals.
• Communicate proactively with direct supervisor to support personal growth in knowledge and skill set.
• Work positively with Client Services to address client needs, concerns, and requests without negatively impacting efficiencies or operational flows.
• Proactively communicate and address issues that may impede performance, including technology or process-related challenges.

Supervisory Responsibilities

• Interview, hire, and train employees.
• Plan, assign, and direct work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.

Direct Reports: Manager or Supervisors, Patient Access
Indirect Reports: Rep, PA I-IV; Rep, PA Scheduler

Requirements

• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Ability to manage a budget.
• Proficiency in regulatory requirements.
• Thorough knowledge of insurance.
• Ability to delegate successfully.
• Bachelor’s Degree preferred.
• Three (3) to five (5) years of management experience in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
• Extensive knowledge of Patient Access desired.
• Certified Healthcare Access Manager (CHAM) preferred.

Physical Demands

• Ability to work in a sitting position, use a computer, and answer telephones.
• Ability to travel.
• Ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments.

Work Environment

• Office and hospital work environments.
• Approximately 25% travel may be required.

Pay

$111,492.33 - $167,238.49 annually. Compensation depends on location, qualifications, and experience. Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Management time off (vacation & sick leave) – minimum of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year, with Conifer-observed holidays receiving time and a half.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program and Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.