Patient Access Site Director II

Job Summary

Manage the daily operations of a Patient Access department to effectively implement process improvements and ensure the safe, timely, accurate processes of patients through the Patient Access flow.

Essential Duties And Responsibilities

• Implement process improvement initiatives as directed and needed to achieve both Conifer and Client goals.
• Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
• Develop and implement action plans as identified.
• Actively practice budget/cost management.
• Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training.
• Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals.
• Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
• Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Financial Responsibility/Scope

Varies based on hospital size, volume and payor mix. Bed size: 300+ OR Points of Entry: 8+ (clinic/satellite is 1 POE) OR Number of facilities: 2-3 mid-sized hospitals or multi-site] AND $200M+ in Net Patient Revenue

Supervisory Responsibilities

• Direct Reports (titles): Manager or Supervisors, Patient Access
• Indirect Reports (titles): Rep, PA I-IV; Rep, PA Scheduler
• Reports to (titles): Direct Supervisor

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Profound knowledge of Patient Access desired
• Certified Healthcare Access Manager (CHAM) preferred

Physical Demands

• Sitting position
• Use computer and answer telephone
• Walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

• Office Work Environment
• Hospital Work Environment

Other

• Approximately 25% travel may be required