Patient Access Services Scheduler/Registration Representative

About the Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Located in Susanville in northeast California, Banner Lassen Medical Center offers comprehensive care in a state-of-the-art facility to aid in the prevention, diagnosis, and treatment of illnesses. Our 25-bed medical center has a proud history of providing vital caring to the community since 1883. Though we are a small community hospital, we have invested in the latest medical equipment, including a 124-slice CT scanner, nuclear medicine, MRI, ultrasound, bone density and mammography. The hospital also offers infusion, respiratory therapy and cardiopulmonary services as well as laboratory services, inpatient and outpatient surgery and a 24-hour emergency department.

Away from work, you'll find that our location at the foot of the scenic Sierra Nevada Mountains offers an unlimited variety of recreational activities, including fishing, camping, golfing, hiking and skiing.

Responsibilities

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.
• Receive complete and valid physician orders for scheduling.
• Schedule patients for outpatient, inpatient or recurring procedures using computerized scheduling systems, displaying competency for physician preferences and special needs related to the diagnosis or age of the patient.
• Resolve scheduling conflicts and enter all required patient information in the computerized scheduling system.
• Prepare charts, manage files within regulatory requirements, and document all information regarding patient re-schedules.
• Prioritize workload to accurately complete daily work list, including working with the ordering provider and/or payer to fully clear a patient's account prior to the date of service.
• Maintain daily focus on attaining productivity standards.
• Verbally educate patients or patient’s agent regarding the service(s) they will receive, including prep for procedure.
• Respond to diverse questions and/or refer to appropriate clinical staff as situationally appropriate.
• Demonstrate a thorough understanding of insurance guidelines for scheduled services, proficiently verify, understand, and explain insurance benefits.
• Accurately create patient estimates for services rendered using estimator tools and educate patients on insurance benefits and estimates.
• Collect patient responsibility, assist patients with financing options, and set payment plans for patients unable to pay their full liability at the time of service.
• Follow escalation protocols for accounts not meeting the financial clearance standards by working with the ordering physician, scheduling departments, and hospital CMO for resolution.
• Consistently meet monthly individual collection targets as determined by management.
• Conduct customer-friendly interactions over the phone, demonstrating a positive patient experience through effective communication.
• Answer all telephone inquiries in a timely and professional manner.
• Obtain and/or validate authorizations for scheduled procedures.
• Complete and/or attend training and education sessions, including facility department meetings within approved organizational guidelines and time frames.
• Adhere to Banner Health's organizational policies and procedures for relevant location and job scope.
• Recommend new approaches for enhancing workflow and/or patient experience.
• Participate in facility strategy sessions to improve throughput for scheduled services and/or provider experience.
• Perform other duties as assigned by management.

Requirements

• High school diploma/GED is required.
• Proficiency level typically achieved in two years as a registration representative, auditor, in medical office operations and/or experience in healthcare insurance and billing.
• Business skills and experience in the assigned work area are required.
• Must be detail-oriented and able to manage priorities.
• Must be able to maintain high productivity standards with minimal errors.
• Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required.
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Excellent organizational skills, human relations, and communication skills required.

Preferred Qualifications

• Associate’s degree in Business Management or equivalent preferred.
• Certification in CRCR and/or CHAA preferred.

Benefits

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance, and Legal coverage for extra security.

Please visit our Benefits Guide for more information.

Pay

Estimated Pay Range: $25.16 - $34.23 / hour. Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Schedule

Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.

Enjoy a flat rate $1.00/hour weekend and $3.00/hour night shift differential when applicable.

Schedule: Monday - Friday 7:30am to 5:00pm; must have 2 years working in a medical registration and/or medical office to be considered.