Patient Access Services Representative I/II - Ancillary Registration - Full-Time - Shift - Bilingual (English/Spanish)

Position

Position: Patient Access Services Representative I/II - Full-Time - Shift

Compensation
The estimated pay for this position is $20.5592 to $31.1434. The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

About the Role

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles. Kern Medical offers a range of primary, specialty, and multi-specialty services including high-risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient-centered wellness care. Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Benefits

Career Opportunities within Kern Medical include many benefits such as: New Hire Premium: +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
A Comprehensive Benefits Package: includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance.

Responsibilities

• Greets patients, reviews process, and schedules appointments for exam or follow-up.
• Assembles all data and documents required for complete patient registration, including, but not limited to pre-admission, admission, pre-registration, and registration functions; completes all insurance verifications and authorizations.
• Enters all patient demographic information into the hospital’s EHR (Electronic Health Record) system; uses other department applications for eligibility and authorization.
• Affairs patient financial responsibility and collects co-pays, co-insurance, out of pocket, share of cost and/or deductibles at time of admission.
• Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered.
• Interviews patients at the workstation and/or at the bedside to determine possible eligibility for state-funded programs.
• Assesses patient financial responsibility and collects co-pays, co-insurance, out of pocket, share of cost and/or deductibles at time of admission.
• Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered.
• Enters a variety of fiscally related information into databases; maintains fiscal records and files.
• Sets and resolves issues and/or barriers.
• Submits and responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems.

Requirements

• Level I: High School diploma or GED and six (6) months of patient access experience OR an equivalent combination of education, training, or experience sufficient to successfully perform the essential duties of the job.
• Level II High School diploma or GED and one (1) year of patient access experience OR an equivalent combination of education, training, or experience sufficient to successfully perform the essential duties of the job.

Qualifications

• Knowledge Of State and federal government funding programs such as Medicare, Medi-Cal, CCS, TRICARE/CHAMPUS, Workers’ Compensation; and commercial insurance payers; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; medical and insurance terminology; HIPAA privacy and compliance practices.
• Ability To Communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines; obtain information from a variety of sources, including patients and families; use computers and various software to accomplish work; establish and maintain effective working relationships with patients, families, and other internal and external customers; use tact and empathy in working with patients and families under stressful situations; perform work effectively with frequent interruptions; perform multiple tasks in a fast paced environment; lift, carry, push or pull files; sit at work station for prolonged periods of time; and report to various departments throughout the hospital.